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At Mates Group Removals, we differentiate ourselves from our competitors in several key ways. Firstly, we prioritize customer satisfaction above all else. From the moment you contact us until the completion of your move, we strive to exceed your expectations at every step. Our team of highly trained professionals is dedicated to providing personalized service tailored to your unique needs, ensuring a smooth and stress-free moving experience. Additionally, we pride ourselves on our transparent pricing and commitment to honesty and integrity. Unlike some competitors who may surprise you with hidden fees or subpar service, we believe in upfront pricing and clear communication throughout the moving process. Furthermore, our comprehensive range of services sets us apart. Whether you're moving locally or long-distance, require packing assistance or temporary storage, we have the expertise and resources to handle it all. With Mates Group Removals, you can trust that your move is in good hands, and we'll go above and beyond to ensure your complete satisfaction.

Yes, At Mates Group Removals, we offer complimentary box service to help you with your packing needs. Prior to your move, we can provide you with a certain number of boxes free of charge, depending on the size and scope of your move. These sturdy moving boxes are designed to safely transport your belongings and are available in various sizes to accommodate different items. Additionally, we can offer packing materials such as bubble wrap, packing paper, and tape to ensure that your items are securely packed for transit. Our goal is to make the moving process as convenient and stress-free as possible, and our free box service is just one of the ways we strive to achieve that.

While we appreciate your willingness to assist, for safety and liability reasons, we prefer that only our trained professionals handle the moving process. Our team is equipped with the expertise and experience to ensure a smooth and efficient relocation, while also minimizing the risk of injury or damage to your belongings. However, if you have specific items or tasks you'd like to handle personally, such as packing personal belongings, we're more than happy to accommodate your preferences and work together to make your move a success.

Certainly! At Mates Group Removals, we offer transparent pricing and personalized quotes based on the specifics of your removal requirements. Just call us today for a free consultation and estimate tailored to your needs. We are available 24/7 on 0414 814 900

No, at Mates Group Removals, we believe in transparent pricing and fair treatment for all our customers. We do not charge extra for weekend moves. Whether your move is scheduled for a weekday or the weekend, our rates remain consistent, ensuring affordability and flexibility for our clients.

Yes, we do include a fuel levy as part of our pricing structure. This helps cover the costs associated with fuel consumption during the transportation of your belongings. However, we strive to keep our fuel surcharges reasonable and transparent, ensuring that you are aware of all costs upfront. Our goal is to provide you with a comprehensive and fair pricing model that reflects the true expenses involved in your move.

Absolutely! At Mates Group Removals, we understand that moving often involves disassembling and reassembling furniture to ensure safe transportation and placement in your new space. Our skilled team of movers is experienced in handling a wide range of furniture, including beds, wall units, desks, and more. We take care to dismantle your furniture efficiently and safely, ensuring that all parts are properly labeled and secured during transit. Upon arrival at your new location, we'll reassemble your furniture with the same attention to detail, so you can enjoy a seamless transition into your new home or office.

No, we believe in full transparency when it comes to pricing. At Mates Group Removals, we provide upfront and honest quotes that include all costs associated with your move. We don't believe in surprising our customers with hidden fees or unexpected charges. Before your move, we'll discuss all aspects of the pricing structure with you, ensuring that you have a clear understanding of the total cost. Our goal is to make your move as stress-free as possible, and that includes providing transparent pricing without any hidden costs.

You pay the Initial Booking Upfront before the move and after the Booking Confirmation. Remaining Payment for our services is made upon completion of the move. We accept various payment methods, including cash, credit/debit cards, and electronic bank transfers. Our team will provide you with an invoice detailing the services provided and the total cost, allowing you to review and confirm before making payment. We aim to make the payment process as convenient and straightforward as possible, ensuring a seamless experience for our customers. If you have any specific payment preferences or questions, feel free to discuss them with our team, and we'll be happy to accommodate your needs.

At Mates Group Removals, we prioritize the safety of your belongings. We employ trained professionals who handle your items with care. Additionally, we use high-quality packing materials and secure loading techniques to prevent any damage during transit.

At Mates Group Removals, we pride ourselves on our stellar reputation and track record of excellence. With a 5-star rating and over 2200 positive reviews on Google, our satisfied customers speak volumes about the quality of our service. Rest assured, you can trust us to handle your relocation with professionalism, care, and expertise.

We offer a wide range of removal services tailored to meet your needs. Whether you're moving homes, offices, or require specialized services such as furniture removal or interstate moves, we have the expertise and resources to assist you effectively.

Yes, we offer temporary storage solutions to accommodate your needs. Whether you're in between moves, renovating your home, or simply need extra space to store your belongings, our secure storage facilities provide a convenient solution. Our storage units are monitored 24/7 and equipped with advanced security features to ensure the safety of your possessions. Additionally, our flexible storage options allow you to rent space for as long as you need, whether it's a few days, weeks, or months. When you're ready to retrieve your items, our team will coordinate the delivery to your desired location. Rest assured, your belongings are in safe hands with our temporary storage services.

Backloading is a cost-effective moving option where your belongings are transported on a truck that already has a scheduled route or delivery. Essentially, backloading utilizes the available space on a truck that would otherwise return empty after completing a delivery or relocation. This method allows you to share the transportation costs with other customers, making it a more budget-friendly option compared to hiring a dedicated truck for your move. While backloading may result in slightly longer delivery times as the truck may make multiple stops along its route, it can be an efficient and economical choice for those with flexible moving timelines. At Mates Group Removals, we offer backloading services as part of our comprehensive range of moving solutions, providing you with affordable options to meet your relocation needs.